Processing Returns

Returns allow you to receive items back from customers and optionally reinstate them into stock.

Creating a Return

1. Open an order that has been shipped or delivered.
2. Click Create Return.
3. Enter a Reason for the return and any Notes.
4. For each item being returned, enter the Quantity, select the Condition (resellable, damaged, or defective), and choose whether to Restock.
5. Click Create Return.

The return is created with a reference number (e.g. RET-12345) in Pending status.

Processing the Return

1. Click Start Inspection to move the return to Inspecting status.
2. After inspecting the items, click Complete Return.

When a return is completed, any items flagged for restocking are automatically added back to stock. A stock movement record is created for each restocked item.

Rejecting a Return

At any point before completion, you can reject the return. Rejected returns do not affect stock levels.