Help Center

Getting Started

• Platform Overview Learn what storq.io does, who it's for, and the key concepts you need to get started.
• First Steps Set up your account, create your first warehouse, add a product, and receive stock in under ten minutes.
• Notifications How in-app notifications work and what triggers them.
• API Keys and Webhooks How to create API keys and configure webhook endpoints.

Warehouses & Locations

• Creating Warehouses How to create and manage warehouses where your inventory is stored.
• Setting Up Zones, Aisles, Shelves, and Bins Organise your warehouse with a logical location hierarchy so staff can find items quickly.

Products

• Adding Products Create products, assign SKUs, and manage product details in the dashboard.
• Barcodes How barcodes are generated and how to use them for scanning during warehouse operations.
• Importing Products via CSV Bulk-import your product catalogue from a spreadsheet using the CSV import feature.
• Low Stock Alerts Set minimum stock levels and get notified when a product is running low.

Customers

• Creating Customers Add customer records so you can link orders and track their history.
• Viewing Customer Order History See every order a customer has placed and their current status at a glance.

B2B Portal

• Setting Up the Customer Portal How to enable the portal, set branding, and invite customers.
• Product Catalogue and Pricing How products appear in the portal, per-customer discounts, and payment options.
• Portal Orders and Checkout How customers browse, add to cart, and place orders through the portal.
• Portal Invoices and Payments How customers view invoices, download PDFs, and pay via Stripe.

Orders

• Creating Orders Create new orders, add line items, and assign them to customers.
• Order Statuses Understand the lifecycle of an order from pending through to shipped.
• Fulfillment Workflow Walk through the pick, pack, and ship process that gets orders out the door.

Invoicing

• Invoices How invoices are auto-generated on shipment, what they contain, and how to view or download them.
• Tax Rates How to configure tax rates per country and how tax is applied to invoices.
• Stripe Payments Connecting Stripe, payment links, and how Stripe Checkout works.

Stock Management

• Receiving Stock (Goods In) Record incoming inventory so your stock levels stay accurate.
• Stock Transfers Move stock between locations within a warehouse.
• Stock Adjustments Correct stock levels when the physical count doesn't match the system.
• Stock Takes Run a full or partial stock take to verify your inventory is accurate.
• Processing Returns How to process returns and reinstate stock.
• Lot and Serial Tracking How to use lot and serial numbers, expiry dates, and status tracking.

Purchasing

• Managing Suppliers How to add and manage suppliers.
• Purchase Orders Creating purchase orders, sending to suppliers, and partial receiving.
• Suggested Purchase Orders How reorder-point-based purchase order suggestions work.

Reports

Billing

• Plans and Pricing See what's included in each plan and how usage is calculated.
• Upgrading Your Plan How to upgrade to a higher plan when you need more capacity.
• Managing Your Subscription Update payment details, view invoices, or cancel your subscription.

Team

• Inviting Team Members Invite staff, admins, or additional owners to your account and manage their access.
• Roles and Permissions Understand the difference between Owner, Admin, and Staff roles.